App for better employee communication in the care sector - Overview

Everyday care work is characterized by time pressure, changing teams, and a lot of information that needs to be reliably communicated. In addition to care documentation, there are daily tasks, agreements, and notes that need to be organized. This is exactly where Überblick comes in – as a simple communication and task tool for teams that do not always work in the same place.

Communication beyond care documentation

In almost every care facility, the documentation of services is digitally recorded. But everyday work consists of much more than entries relevant for billing. Shift handovers, last-minute notices, organizational tasks, or simple information for the entire team are just as much a part of it. Often, there is no central, easily accessible tool for this. Überblick closes this gap. The application was developed specifically for companies where not every employee has their own email address and colleagues rarely meet in person. Care facilities are therefore the core target group for this solution.

Überblick as a simple app for all employees

Überblick is deliberately kept simple. It can be used both via a mobile app on a smartphone and via a clear web version for employees in the office. This takes into account different working realities – from care services on the go to administration. The requirement is clear: the application should work without any prior technical knowledge. Many users' digital skills are limited to the level of common messenger services. That's exactly what Überblick is designed for. Content remains within the app and does not migrate to private devices, which is particularly relevant for photos or internal information.

Digital bulletin board and task management

A central element of Überblick is the digital bulletin board. Here, information can be sent to specific recipient groups, such as individual teams or the entire institution. New colleagues can be introduced, organizational notes shared, or important information marked as read. This is complemented by a very streamlined task management system. Tasks can be created with just a few details—a title and a recipient are sufficient. Categories or photos can be added optionally. The status of a task is clearly visible at all times: open, accepted, or completed. This eliminates the need to ask whether someone has already taken care of it. Recurring tasks can also be mapped. For information that needs to be permanently available – such as manuals or internal guidelines – a simple knowledge area is available that can be accessed on the go.

Collaboration in heterogeneous teams

Care facilities are often international in nature. Überblick supports communication with automatic translations, facilitating exchange between colleagues who do not speak perfect German. In addition, chat functions can be used without resorting to private messengers. This central platform ensures greater transparency, especially in teams that rarely see each other and work across shifts or locations. Information is not lost, tasks are documented in a traceable manner, and responsibilities are clearly defined.

Alternative to email in everyday care

Überblick is deliberately designed as an alternative to traditional email. Care companies are often faced with the decision of whether to set up paid email addresses for each employee or to use a specially tailored tool. Überblick is designed precisely for these requirements and offers functions that are much more targeted to everyday care than general communication solutions. The introduction is particularly successful when it is clearly decided, internally responsible, and structured. Content that was previously communicated informally now has a fixed place. Meetings become more efficient because status questions are eliminated and there is more room for substantive topics.

Acceptance through tangible added value

Experience shows that when Überblick is introduced sensibly, acceptance is high. Employees quickly recognize the added value because information is more easily accessible and tasks are processed transparently. At the same time, there is still room for the positive aspects of teamwork – sharing pleasant moments, introducing new colleagues, and social interaction in the often demanding day-to-day care routine. This makes overview a tool that is not aimed at control, but rather simplifies communication and noticeably supports cooperation in care operations.