AssistX call system: Intelligent emergency call solutions for care facilities

Safety and reliability are key requirements in home care and non-clinical intensive care. A manufacturer from the Heilbronn area shows how call systems can be designed to be flexible, technically robust, and easy to use. The focus is on one clear idea: help must be reliably available at all times.

Rooted in development and manufacturing

AssistX is a division of CSS MicroSystems and has its roots in the Weinsberg region near Heilbronn. The company has been working in the field of assistive technologies for many years and deliberately focuses on in-house development and manufacturing. This structure makes it possible to ensure consistently high quality even with smaller quantities. As a comparatively small team, great importance is attached to short communication channels, direct coordination, and a close connection between development, production, and application. In addition to its own product lines, the company also manufactures solutions for other manufacturers. Certifications in the field of established technology standards underline the company's commitment to reliability and compatibility.

Call systems for home care

The current product range focuses on a stationary call system for home care. Unlike mobile emergency call solutions, this system is permanently installed and designed for maximum operational reliability. The aim is to give people in need of care the certainty that they can call for help at any time – and to give caregivers or relatives the assurance that a triggered call will actually be received. The technical principle is deliberately kept simple. A transmitter triggers a call at the touch of a button, which is forwarded via radio to a mobile receiver. The receiver can be carried along and clearly signals the alarm. After confirmation, the person making the call also receives feedback that the call has been received.

Reliable feedback through acknowledgment

A key feature of the system is the multi-stage acknowledgment principle. The alarm is only considered to have been fully processed once the caregiver or relative has actually been on site and acknowledged the call at the transmitter. This ensures that help has not only been requested, but also actually provided. This feedback is particularly important in everyday care. It creates transparency and trust on both sides – for the person in need of care as well as for the care staff. At the same time, operation remains clear and straightforward, without complex menus or additional devices.

Flexible triggers for different needs

Not everyone is able to press a traditional call button. This is where the flexibility of the system comes into play. Various triggers can be integrated via a universal connection. These include particularly smooth-running buttons as well as contactless sensors that respond to even the slightest movements. For example, a call can also be triggered by a head movement or by approaching the device. This adaptability makes the system suitable for a wide variety of care and illness situations and allows for individual configuration according to specific needs.

Connection of medical devices and passive alarms

In addition to active calls, the system also supports passive alarms. Medical devices such as pulse oximeters or ventilators can be connected so that their warning signals are forwarded to the mobile receiver. This function is particularly important in non-clinical intensive care. Alarms from connected devices are reliably forwarded, acknowledged, and documented. Active and passive alarms are treated equally so that no critical situation is overlooked.

Reimbursement and recommendation in practice

An important aspect for use in everyday care is financing. The call system is listed as a recognized aid and can be billed through statutory health or nursing care insurance. In addition, caregivers can recommend the system directly without the need for a doctor's prescription. These conditions make access much easier and also make the solution realistic for use in private households. The focus is always on clear, functional technology that works reliably in everyday life and does not create unnecessary hurdles.

Technology that creates safety

The AssistX approach shows that modern care technology does not have to be complex to be effective. Robust hardware, flexible connection options, and a well-thought-out acknowledgment concept create a call system that creates safety – for people in need of care as well as for those who are responsible for them.